Case studies
Case study 1- The office for National Statistics (ONS):
The programme required the transformation of an existing Human Resource Operating model. This involved design, build, test, and deliver recruitment, payroll, HR, Training services for approximately 40,000 staff to support the 2021 Census, for The Office for National Statistics (ONS).
The second phase of the programme was to decommission systems once the Census was complete. The solution was deployed with Census 2021 taking place as scheduled.
Key challenges included fixed timelines, limited in-house developer and technical capacity, lack of in-house agile experience and challenges accessing SME and stakeholder time.
Key elements for the journey to success:
Embedding a client-centric transparent approach
Developing a hybrid Agile discipline and the introduction of governance and controls
Successful requirements capture and validation- understanding the business requirements
Backlog creation and refinement
Promoting and ensuring collaborative working, creation of multi-disciplinary teams
Effective communication and reporting throughout
Case study 2 - Justice, Military, Police:
National Digital Service Programme being rolled out across the Police network. Sensitivity precludes divulgence of details, however, the major aim of the programme was to link the regional units together securely and provide joined up access to all Units across England and Wales.
Key elements for the journey to success:
Building trust and confidence with the client
Listening to requirements and ensuring documented acceptance criteria
Core building blocks. clear outcomes, governance, transparent reporting understood agreed and outset
Collaborative working
Creating of multi disciplinary teams with including matter experts
Ownership and buy-in from sponsor, regional teams and service users
Iterative development and co-production of solutions